FAQs - Chicago Outfits

Is Chicago Outfits a secure site to shop from?

Yes, Chicago Outfits is a secure platform for shopping. We use SSL encryption to protect your payment details, ensuring that all your information is safe and secure.

For more details click on Privacy Policy For Customers

How do I track my order?

Once your order is processed and shipped, we’ll send you an email with tracking details. You can use the provided tracking number to monitor the status of your shipment.

For more details click on Shipping Policy

How do I return or exchange a product?

To return or exchange a product, contact us within 24 hours of receiving your item. Ensure the product is in its original condition with tags intact. For size exchanges, an additional fee may apply if the wrong size was selected.

For more details click on Return And Exchange Policy

How long will it take to get a response to my query?

We aim to respond to all customer queries as quickly as possible. You can expect a reply within 1-2 business days.

For more details click on Contact Us

How can I reach your customer support team?

Our customer support team is available via email or chat on our website. Feel free to reach out, and we'll assist you with any inquiries by emailing us at sales@chicagooutfits.com.

How do you ship the order?

We partner with trusted carriers like DHL, FedEx, and USPS to ensure timely and secure delivery. After shipping, you'll receive an email with your tracking information.

For more details click on Shipping Policy

How can I check the status of my order?

To check your order status, use the tracking number provided in the shipping confirmation email. You can track the progress of your package via the carrier’s website.

For more details click on Shipping Policy

How do I return defective goods?

If you receive a damaged product, please notify us within 24 hours of receiving the item and include a photo of the damage. We will promptly arrange for a replacement or a refund, and we will cover all return shipping costs for the damaged product.

For more details click on Return And Exchange Policy

How do I cancel my order?

To cancel your order, please reach out to us within 24 hours to receive a full refund. If your cancellation request is made after 24 hours, a cancellation fee may be applied depending on the timing of the request.

For more details click on Return And Exchange Policy

How do I exchange my order?

If you need to exchange an item due to sizing issues, please contact us within 24 hours of receiving your order. We will process the exchange and send a new product, though the return shipping costs will be your responsibility.